Отдыхал С семьей в
апреле 2023
- Рекомендую отель
22.04.23 - 29.04.23
3.7
1 размещение
5 сервис
5 питание
Проживание не подтверждено документами
Претензия - не влияет на рейтинг
jaz mirabel beach 2023
I was in this hotel in march 2022 and I liked it, I decided to come with my family in 2023. I bought Jaz Mirabel beach hotel standard (for parents) and superior room ( for me, wife and 4 year old child). On march 23 I entered the hotel at around 1 o'clock and at 5 o'clock they told me that Jaz Mirabel Park hotel had been purchased for me and for our parents Jaz Mirabel Beach hotel. I told them at the reception to return the voucher which clearly states that both rooms are in the same hotel, but they didn't return the voucher. I looked for the voucher on my phone and showed it, after which they told me that I should check with the nova touts (joyce tours) agent. I looked for a nova tours agent and brought him to the reception. They talked for a long time in a language that i dont understand, and finally they both told me that there are many people in the hotel and they cant help me . Just because I had a 4 year old chold who was very tired, I moved to Jaz Mirabel Park hotel (room 4335), parents stayed at Jaz Mirabel Beach hotel (room 3212). I contacted a tourist agency in Georgia and only with their help they transferred me to Jaz Mirabel Beach hotel on april 24n(room 1265). I talked to everyone in the hotel, but I couldn't do anything, they didn't even listen when I told them that we were a family and it was not possible that we were in different hotels. I had also paid money to the hotel where they would not let me stay. On the last day of vacation, April 29, I talked to the reception manager and the assistant to the general director of the hotel, who apologized to me and told me that it was Nova Tour's fault, not theirs, while the Nova Tour representative told me that it was the hotel's fault. Apart from this incident, the hotel was as beautiful as it was in 2022 when I stayed there.
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grigol оценил сервисы
3.5 Качество сервисов и обслуживания
4.9 Подходит для отдыха
5.0 Пляж
4.3 Сервисы для детей
5.0 Удобство расположения
4.0 Номера
5.0 Инфраструктура отеля
Добавлено
01.05.23
09:00
(1 844 символов в тексте)
моё Cпасибо
19:05 14.05.23
Dear Mr. Grigol Revazishvili,
Thank you for taking the time to express your concerns about your recent stay with us. We do appreciate hearing from our guests, as their comments are vital for us to continue improving our service Regarding the concerns that you mentioned at your review, we are sorry for what happened; please accept our apology. Looking forward to seeing you soon, to change your negative impression and provide you a memorable holiday. Kindly accept our sincere regards. Ibrahim Halil
Resort General Manager
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